At Domain Warden, we take abuse complaints seriously and are committed to addressing any misuse of domain names registered through our services. This page outlines the procedure for submitting abuse complaints in compliance with Nominet regulations.
Types of Abuse
Abuse complaints typically relate to issues such as domain name misuse, copyright infringement, trademark violations, spam, phishing, malware distribution, or any other illegal or malicious activities involving domain names registered through our services.
Submitting an Abuse Complaint
To report abuse related to a domain name registered through or looked after by Domain Warden, please follow these steps:
Step 1: Gather Information
Before submitting a complaint, make sure you have the following information:
The domain name in question.
A detailed description of the abuse or misuse.
Any evidence or supporting documents.
Step 2: Contact Us
You can submit an abuse complaint in the following ways:
Email: Send your complaint to abuse@domainwarden.co.uk
Phone: Contact our customer support team at 01202 835235
Step 3: Complaint Acknowledgment
Upon receiving your abuse complaint, we will acknowledge its receipt within 5 working days. This acknowledgment will include a reference number for your complaint.
Step 4: Investigation
We will initiate a thorough investigation of the reported abuse. This investigation will aim to determine the validity of the complaint and the appropriate actions needed to resolve it.
Step 5: Resolution
Once the investigation is complete, we will inform you of the findings and any actions taken to address the abuse complaint. If necessary, we will take measures such as suspending or transferring the domain name in question in accordance with Nominet regulations.
Step 6: Escalation
If you are not satisfied with the resolution, you may escalate the matter by contacting our designated abuse officer at escalation@domainwarden.co.uk
Step 7: Nominet Arbitration
If your abuse complaint remains unresolved after following our internal procedures and Nominet’s escalation process, you may request arbitration from Nominet, following their regulations.
Feedback and Follow-up
We value your feedback in helping us improve our procedures and ensure compliance with Nominet regulations. After the abuse complaint is resolved, we may ask for your feedback on the handling of the complaint.
Record Keeping
We maintain records of all abuse complaints and their resolutions.